Customer Care

Want to realize exponential growth? Are your customers loyal? Do you want to be regarded as the industry leader in customer care? Do your customers feel that you truly care? The answers to these questions should be a resounding yes! Because there is such an opportunity to always get better with customer care, The Catapult Leadership Group helps organizations maximize every customer interaction. Whether it is customer facing or over the phone, we know what it takes to get your customers to become ambassadors of your brand. The Catapult Leadership Group customizes our programs to the specific needs of our clients. Our Customer Care programs focus on:


  • Frontline Customer Care
  • Phone Customer Care
  • Procedural Customer Care
  • Policy Customer Care
  • Customer Retention

Connect. Convince. Convert.

Launching the Leader within you

A customer (internal and external) is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ~ Mahatma Gandhi

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